xdaji Privacy Policy

1 Introduction

xdaji is a secure and reliable online betting and casino platform serving users in Bangladesh. We place the highest importance on our users' privacy. This privacy policy ("Policy") describes how xdaji collects, uses, stores, discloses, and protects your personal information ("Information").

By using this website or registering for our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our platform.

This policy should be read together with the Terms and Conditions and Responsible Gaming policy, which together form the complete legal framework for our services.

2 Data Collection

xdaji collects information in two main ways — directly from you and automatically through your use of the platform.

2.1 Information You Provide Directly

During registration and account management, we collect the following information:

• Full name (as per national identity card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• National identity card or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, or Upay account number)

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Login and logout time and date
• Pages and games viewed on the platform
• Betting history and transaction records
• Session duration and frequency

2.3 Identity Verification Documents

As part of the KYC (Know Your Customer) process, we may request scanned copies of a government-issued identity card, passport, or driving licence. These documents are used solely for identity and age verification and are stored in an encrypted environment.

3 Purpose of Data Use

xdaji uses collected information for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your account.
• Service delivery: Providing betting, gaming, and payment services without interruption.
• Identity verification: Confirming user identity to prevent fraud and money laundering.
• Customer support: Resolving your questions and complaints.
• Platform improvement: Enhancing the user experience and quality of services.
• Security: Detecting and preventing suspicious activity.
• Responsible gaming: Identifying problematic gaming behaviour and providing necessary support.
• Legal obligations: Complying with applicable laws and regulations.
• Marketing communications: Informing you about relevant offers and bonuses with your consent (you can opt out at any time).

4 Data Storage and Security

We have implemented industry-standard technical and organisational measures to ensure the security of your information.

4.1 Technical Security Measures

• SSL encryption: Our entire platform is protected with 256-bit SSL encryption, keeping data transmission completely secure.
• Encrypted database: All stored sensitive information is kept in an encrypted state.
• Firewall protection: A robust firewall system prevents unauthorised access.
• Two-factor authentication: An additional layer of security has been added for account access.
• Regular security audits: System security is regularly tested and updated.

4.2 Data Retention Period

xdaji retains information according to the following policy:

• Active account data: for as long as the account remains active.
• Transaction records: for at least five years from the date of the last transaction.
• Closed account data: from the account closure date, as required by legal obligations.
• Security logs: for a minimum of one year from the date of the relevant incident.

4.3 Response to a Data Breach

If a data security breach ever occurs and it poses a risk to your rights and freedoms, we will notify you as quickly as possible in accordance with legal requirements and take the necessary protective measures.

5 Sharing Data with Third Parties

xdaji does not sell, rent, or commercially exchange your information. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted technology partners who assist in operating specific services on our platform, such as:

• Payment processing providers (bKash, Nagad, Rocket, Upay)
• Identity verification services
• Fraud prevention technology providers
• Cloud hosting and infrastructure providers

These partners process information only in accordance with our instructions, and strict confidentiality agreements are in place with them.

5.2 Legal Requirements

Information may be disclosed to meet legal obligations in the following cases:

• In compliance with a valid order or direction from a competent court
• Upon a valid request from a government regulatory authority
• In investigations related to anti-money laundering or terrorist financing
• Upon a valid request from law enforcement agencies in criminal investigations

5.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify you in advance, and the new controller will be bound to maintain the same privacy standards.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the xdaji platform. These help improve your browsing experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings, such as language selection.
• Analytical cookies: Used to monitor and improve platform usage. This information is aggregated and not personally identifiable.

6.2 Cookie Controls

You can manage cookies by changing your browser settings. Keep in mind that disabling essential cookies will prevent many important platform features from working.

7 Your Rights

As a user of xdaji, you have the following rights regarding your information:

7.1 Right to Access Information

You have the right to receive a copy of the information we hold about you. To make this request, email [email protected].

7.2 Right to Correct Information

If your information is incomplete or incorrect, you can request a correction. Many details can be corrected directly from your profile settings; for others, please contact our support team.

7.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. Keep in mind that information required to meet legal obligations may not be able to be deleted before the specified retention period.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for marketing purposes. You can stop marketing communications at any time from your account settings or by emailing [email protected].

7.5 Right to Data Portability

Where technically feasible, you have the right to receive your personal information in a structured, machine-readable format.

8 Account and Data Deletion

If you wish to close your account on the xdaji platform and request deletion of your personal information, please send a request from your registered email address to [email protected].

The following conditions must be met before an account can be closed:

• There must be no pending bets or incomplete transactions on the account.
• Any remaining account balance must be withdrawn.
• Any active bonuses or promotional offers must be settled in accordance with the policy.

Due to legal obligations, certain information (particularly transaction records and KYC documents) will be retained for a specified period even after the account is closed.

9 Payment Information Security

All financial transactions on xdaji are conducted through fully encrypted channels. We take special precautions to protect your payment information.

9.1 Payment Data Processing

Transaction times via bKash, Nagad, Rocket and Upay:

• We never store full payment account numbers or PINs.
• Payment verification takes place within the payment provider's own secure system.
• We only store the transaction reference number, amount and date.

9.2 Deposit & Withdrawal Policy

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. Under normal conditions, withdrawals take 5 to 30 minutes. Additional verification may be required for large transactions.

10 Policy Changes & Updates

xdaji may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the policy will change.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after changes means you are considered to have accepted the new policy.
• If you do not agree with the revised policy, you have the right to close your account.

We advise you to review this policy periodically so you can always stay up to date. Previous versions of this policy are kept on record and are available upon request.

10.1 Contact Us

If you have any questions, concerns or requests regarding this privacy policy, please contact us via our 24/7 live chat support or email. Our privacy team will respond to your request as soon as possible.